These General Terms and Conditions (GTC) are valid for all services offered by Dreams GmbH (called “Dreams” in the following). By using the services of Dreams, you accept the following conditions without change and in full.

This GTC was translated from the original German version. In case of any contradictions between the English version and the German version, the German GTC shall prevail.

 

I. General information

Information on the use of personal data is provided in the data protection statement (link). The data protection statement is an integral and binding component of these GTC.

Services

Dreams provide services in the field of gastronomy, in particular offer and sale of hookahs as well as the conception, planning, organization, and realization of events, including consulting, training, and support during the organization.
The object of these GTC is the use of services provided by Dreams to its customers via the website www.dreams.gmbh. The agreement to these GTC is given when using the corresponding services. When making use of individual services, the customer may be requested by dreams to confirm his agreement to the GTC by clicking a corresponding confirmation field.

Contact Tracing

Dreams allow event organisers, catering business, leisure facilities, shipping companies etc. (hereinafter referred to as “partner”) to comply with their statutory contact tracing obligations. Responsibility for adhering to the statutory requirements lies exclusively with the individual partner.

 

II. Services

All services are subject to Dreams’ terms and conditions accessible via the website. Dreams may change the range of services offered or discontinue providing service at any time.
When using services and/or products of companies who are partners of Dream, the customer accepts the applicable General Terms and Conditions and/or conditions of use of these partners.

 

III. Conclusion of Contract

The overview of available events provided on the website is only considered to be an invitation to the customer to submit an offer. The customer makes his choice via the website. The choice made is displayed in the order overview. By confirming the order, the customer is submitting his binding offer to purchase the selected tickets. The Customer is obliged to provide all the information required during the order process completely and correctly.

It is the sole responsibility of the customer to submit orders for event tickets in good time before the date of the event via the website.
After completion of the order process, the customer will receive an order confirmation via e-mail. This expressly does not constitute acceptance of the offer by Dreams.

 

IV. Delivery of Tickets

The event tickets will be delivered by e-mail with the print@home tickets attached as a PDF file.

The customer is obliged to check the event tickets immediately upon receipt. The event tickets are personalized event tickets in any case. Consequently, the customer is obliged in particular to check whether the personalized information printed on the ticket is correct. The customer must notify Dreams within 3 working days of receipt of any damage to or discrepancies between the electronically delivered event tickets and the event tickets ordered. If the customer fails to do so, the event tickets delivered are considered to have been approved by the customer (Art. 201 CO).

For personalized event tickets, the customer's name and passport/ID number are printed on the event ticket. At the access control, the customer must show a valid ID (passport, ID). The name on the event ticket must match the ID.

If several event tickets are purchased by one customer (group purchase), it is mandatory that the name and passport/ID number of the individual group members are provided for each event ticket. In this case, each group member must show their ID.

That way, we comply with the regulations of the Navigation Office of the Canton of St. Gallen and the Zurich City Police, Water Police.
At the time of dispatch at the registered office of Dreams, benefit and risk pass to the customer (Art. 74 Para. 2 No. 2 CO). The customer is responsible for keeping the event tickets safe until the event. For the replacement of damaged or lost event tickets, see section V. print@home ticket.

 

V. Print@home-Tickets

The customer receives an order confirmation, after the receipt of payment. Dreams then checks the order and delivers the print@home ticket as a PDF attachment by e-mail within 24 hours. The customer prints the print@home ticket in unchanged size with a suitable printer on white paper in DIN A4 size. The customer recognises that it is within his own sphere of responsibility and risk to have all the necessary technical facilities available that are necessary for the receipt and printing of the print@home ticket.

The printed print@home ticket must be stored carefully until the event and must not when used, show any damage, soiling or other adverse effects, especially in the area of the machine-readable barcode, which could make verification on entry impossible or difficult. If the print@home ticket shows such damage, soiling or other adverse effects, the customer has no claim to admission to the event and/or to the reimbursement of the paid fee.

Every event ticket purchased only provides the customer with one access authorisation. Any reproduction, copying, modification or imitation of the print@home ticket and any electronic dissemination of the corresponding PDF file is expressly prohibited. If the print@home ticket is lost or damaged, however, the customer may print the print@home ticket again, being aware of the possibility of being denied access to the event. The damaged print@home ticket must be destroyed immediately. If the customer has already deleted the PDF file at the time of loss or damage, the customer can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Dreams will then resend the PDF file to the customer. Dreams reserve the right to limit the number of repeat deliveries. The customer is aware that it is not possible to block the print@home ticket. In this case, the following regulation applies.

Dreams can refuse access to the event if several printouts, reproductions, copies or imitations of a print@home ticket are in circulation and a holder of a printout, reproduction, copy or imitation of the respective print@home ticket has already been granted access to the event. Dreams are in particular not obliged to verify whether the identity of the ticket holder matches the identity of the ticket purchaser, nor is Dreams obliged to verify the authenticity of the print@home ticket. If a print@home ticket holder is turned away from the entry check, for this reason, there is no claim to admission to the event and/or to reimbursement of the paid fee.

 

VI. Onward sale

Any trading with purchased event tickets (namely commercial or business purposes) is prohibited. Failure to comply may lead to the loss of the service associated with the purchase of tickets and to claims for compensations and for the loss of profits against the original customer (ticket purchaser) and the purchaser. If these provisions are violated, these persons may be excluded from purchasing event tickets.

 

VII. Advertising and Competitions

The customer is not allowed, without the express agreement of Dreams beforehand, to use tickets in his advertising directed at the general public and/or as prizes in competitions.

 

VIII. Prices and Payment

The ticket prices accessed through or listed or notified on our website are inclusive of VAT and stated in Swiss francs.

The sales price displayed on the website includes the event ticket price excluding any payment fees. The applicable fees relating to the payment method will be shown or notified to the customer during the order process.

Payment is made either by debiting the credit card (MasterCard, Visa) given during the order process, PostFinance payment (PostFinance Card, PostFinance e-finance) or by TWINT (only for customers residing in Switzerland or the Principality of Liechtenstein). It is at the discretion of Dreams to decide which payment methods are permitted and whether/if tickets that are not paid for in time should be released again for sale.

 

IX. Return, Reimbursement, Transfer and Exchange

Purchased event tickets cannot be returned or exchanged. A replacement for expired event tickets will not be provided.
If an event is postponed, the event ticket remains valid for the postponement date regardless of the reasons for the postponement. It is at the discretion of Dreams to decide whether event tickets can be returned, refunded, or exchanged.

If the customer cannot attend the event, he is entitled to have the name changed. The change of name can only be made by the ticket purchaser and can only be made in advance of the event by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. An expense allowance will be charged, which must be paid in advance. After sending the e-mail with the original print@home ticket and all required details of the new participant (surname, first name, Pass/ID-number, date of birth, E-Mail address), a new event ticket (print@home ticket) will be issued. The new ticket will be sent to the original purchaser. The original purchaser is responsible for forwarding the new event ticket to the new participant.

 

X. Security measures

The customer must follow the safety instructions given by the security staff. Unauthorized and unneeded items are not to be brought from the outset.  Those are:

• Luggage, backpacks, and bags of any kind. Handbags are allowed in the size of max. 1 DIN A4 sheet (30cm x 21cm x 15cm)
• Cigars, e-shisha, e-cigarette, THC, CBD
• Beverages, beverage containers of all kinds, liquids of all kinds
• Food of all kinds
• Bulky objects (umbrellas, motorcycle helmets, bicycles)
• Firearms, cutting weapons, stabbing weapons and weapons of all kinds
• Animals
• Pyrotechnic items
• Drugs and intoxicants of all kinds

If items are found during the security check that are not allowed to be taken onto the ship, they will be removed by security staff prior to entry and secured for safekeeping until after the event.

 

XI. Obligations of the Customer

In buying an event ticket or making use of the services of Dreams, the customer accepts, in addition to this GTC, the General Terms and Conditions, Terms of Use or Contractual Terms and Conditions of the shipping company. These can be viewed at the shipping company.

With the purchase of a ticket, the customer accepts the safety, access, age and other executory regulations and is aware of the fact that, in the event of a failure to comply with these regulations, he/she may be excluded from the event without compensation. The applicable regulations can be viewed on the website and at the Dreams partners.

Only the smoking of a hookah (provided by Dreams) is allowed inside the ship. Cigarettes can only be smoked on the designated outside deck.

Only the person named on the event ticket will be granted admission to the event. The security staff is authorized to check this on the spot. For this purpose, the ticket holder must be able to identify himself/herself by means of a passport/ID number. If the name on the event ticket does not match the name in the passport/ID, or if the name on the event ticket is illegible, admission may be refused without replacement and without any right to financial reimbursement.

Dreams are authorized to exclude obviously intoxicated persons or persons under the influence of other drugs from participation in the event. The same applies to persons who for other reasons endanger the safety of other persons or have a significant negative impact on the well-being of other event participants so that the continuation of the event is no longer reasonable. If it appears necessary, Dreams is also authorized to cancel the event in exceptional cases. In this case, there is no entitlement to a replacement or financial reimbursement.

 

XII. Guarantee

Dreams provide its services within the scope of its operating resources and the foreseeable requirements carefully and expertly, unless dreams are prevented in doing so by circumstances for which it is not to blame.

Due to technical faults, operating faults or faults or interruptions in communication networks and through the breakdown of IT infrastructures, or other parts to the infrastructure used to provide the service, there may be temporary disruptions or interruptions in the provision of services by Dreams. Dreams, therefore, gives no guarantee that its website and associated services will be available without interruption and without error.

 

XIII. Liability by Dreams

In the event that it breaches its own contractual obligations under this GTC, Dreams shall be liable to the customer without limitation for direct and substantiated damage caused by Dreams as a result of the latter´s unlawful intent or gross negligence. Any further liability is excluded.

Liability for minor negligence and for indirect damages or consequential damages is expressly excluded. The term “consequential damage” includes, in particular, damage to reputation, damage resulting from the failure of distribution channels, transmission errors, untimely delivery of event tickets, reservations for waiting lists, incorrect price or service information and errors in booking confirmations. Any liability on the part of Dreams for content on websites of partners and other third parties is also excluded.

For breaches of duty by the customer during the event visit, the customer is exclusively liable. In no case, Dreams can be held liable.

Dreams accept no liability for losses or theft at the expense of the customer. In case of personal injury due to an accident, this is to be settled via the accident insurance of the person concerned. The right of recourse by the insurance of the person concerned, on the liability insurance of Dreams in the event of misconduct by Dreams, remains unaffected.

Dreams are insured for their services.

 

XIV. Liability of the customer

The customer is liable to Dreams without restriction for direct and proven damages caused by illegal intent or gross negligence. The customer liability to dreams for minor negligence is excluded.
In the event of exceptionally heavy soiling of the boat by the customer, Dreams reserves the right to charge the customer for any expenses or damages. The same applies to damage to the ship itself (interior, as well as exterior). In this case, it is up to the customer, who is also a consumer, to prove that the damage did not occur in such a way or in such an amount.
The customer is obliged to reimburse Dreams for any expenditure caused in connection with the unauthorized use or the misuse of the print@home tickets, additional or modified printouts, duplications, copies or imitations.

 

XV. Intellectual Property

All works created for customers, the website as well as the entire accessible content are protected by copyright and belong exclusively and comprehensively to Dreams unless otherwise specified. The website may contain references to property rights and rights of use of third parties, which must be adhered to by the customer. The use of the contents for public or commercial purposes is prohibited without prior written consent by Dreams.

 

XVI. Final provisions

The place of fulfilment is the registered office of Dreams.

The customer waives the right to offset claims against dreams.

Dreams reserve the right to amend these GTC at any time. Any changes will be made accessible on the website and come into force upon posting.

If one or more provisions of these GTC are or become ineffective or unenforceable, either in full or in part, this will not affect the effectiveness or enforceability of the remaining provisions of these GTC. In this case, the parties undertake to immediately replace the ineffective provision with a permissible effective provision, the content of which comes as close as possible to the original intention.

Swiss law applies exclusively to these GTC and any disputes arising under, or in connection with, the relationship between Dreams and the customer, excluding the rules of international private law and the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG).
The exclusive place of jurisdiction for any disputes is Zurich. Dreams are, however, entitled to bring an action in the place where the customer is domiciled.

 

Bassersdorf, June 2021